Return and Refunds

Thank you for shopping at TrendNXT. We strive to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Company Information

Business Name: TrendRoute LLC
Website: trendnxt.com
Email: ventures.bluearc@gmail.com
Business Address:
30 N Gould St #23672
Sheridan, WY 82801
United States

2. Return Eligibility

We accept returns under the following conditions:

  • The return request is made within 7 days of delivery.
  • The item is unused, unworn, and in its original condition.
  • The item includes original packaging, tags, accessories, and proof of purchase.
  • The product is not listed under non-returnable items.

3. Non-Returnable Items

The following items are generally not eligible for returns or refunds:

  • Personalized or custom-made products
  • Digital products or downloadable items
  • Gift cards
  • Clearance or final sale items
  • Used, damaged, or altered products caused by customer misuse
  • Hygiene-sensitive items where applicable

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order number
  • Photos/videos of the item
  • Description of the issue

After verification, we may offer:

  • Replacement
  • Store credit
  • Full or partial refund

Contact: ventures.bluearc@gmail.com

5. Refund Process

Once your returned item is received and inspected, we will notify you regarding approval or rejection of the refund.

If approved:

  • Refunds are processed to the original payment method.
  • Processing time may take 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the return is caused by our mistake or a defective product.
  • We recommend using a trackable shipping service.

7. Order Cancellation

Orders may be canceled before shipment or processing begins.

Once an order has been shipped, cancellation may no longer be possible and the standard return policy will apply.

To request cancellation, contact:
ventures.bluearc@gmail.com

8. Exchange Policy

We may offer exchanges for eligible products depending on stock availability. Exchange requests must meet the same conditions as returns.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider or bank.
  3. Processing delays may occur depending on financial institutions.

If you still need assistance, contact us at:
ventures.bluearc@gmail.com

10. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information

For questions related to returns, refunds, or exchanges, contact:

TrendRoute LLC
30 N Gould St #23672
Sheridan, WY 82801
United States

Email: trendroute.llc@gmail.com
Website: TrendNXT